montonPrivacy Policy

We at monton collect and process personal data when you open an account, deposit funds, and use our platform for football betting, live-dealer tables, slot games, and esports markets. This page describes what we collect, how we protect it, and what rights you have. Our commitment is to keep your data secure and use it only for purposes you have consented to.

We operate across multiple jurisdictions and comply with applicable data-protection laws where we offer our services. Your personal information—name, email, identity document, payment details, and gaming activity—stays encrypted and segregated from public view. We do not sell your data to third parties. We may share anonymized statistics with licensed payment processors and regulatory authorities where required by law.

For questions about your personal data, account access, or data deletion, contact our support team via the channels listed at the end of this policy. We respond to data requests within standard timeframes as required by applicable law.

What Data We Collect on monton

We collect the following information when you create an account on monton: your full name, email address, phone number, date of birth, and a secure password. During account verification, we ask for a valid national ID, passport, or driver's license. We verify the name, date of birth, and address on your document against your registration details.

We also collect payment-method information: your bank account number (for BCA, e-wallet, mobile banking, local payment transfers), e-wallet account details (for online payment, e-wallet, mobile banking, local payment, online payment), or e-wallet payment preferences. We do not retain full card numbers or unencrypted banking credentials. Instead, we store encrypted tokens that link your monton account to your payment method without exposing sensitive data.

We encrypt sensitive payment data

Your bank account numbers, card numbers, and e-wallet credentials are encrypted before storage. We use industry-standard TLS 1.2+ encryption for all data in transit.

Gaming Activity Data on monton

We record your gaming activity on monton—which games you play, bet amounts, game outcomes, and session duration. We track Liga 1 and Piala AFF bets, live-dealer table activity (blackjack, roulette, baccarat, Dragon Tiger), slot-game sessions (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports bets (Mobile Legends, Free Fire, PUBG Mobile). This data helps us detect fraud, comply with tax regulations, and improve our platform.

We also log your account login history, IP address, device type (Android, iOS, browser), and geographic location. This information helps us protect your account from unauthorized access and identify suspicious activity.

How We Use Your Data

We use your personal data for the following purposes:

Third-Party Data Processors

We work with licensed payment processors to handle deposits and withdrawals. These processors may sit outside your jurisdiction and may be subject to different data-protection laws. We require all processors to maintain confidentiality and use your data only for payment settlement.

We may also share anonymized transaction statistics with regulatory authorities, gaming commissions, and law-enforcement agencies if required by court order or legal process. We do not disclose your personal data to these parties unless legally compelled.

Data retention
We keep your account data active while your monton account is open. After account closure, we retain minimal data (name, ID, final balance) for tax purposes for 12 months, then purge personal details.
Data location
Our servers may sit outside your jurisdiction. We use encryption to protect data regardless of server location.
Cookies
We use session cookies to keep you logged into monton. We do not use tracking cookies for marketing purposes.

Your Rights and Data Access on monton

We recognize your right to access, update, or delete your personal data. You can request a copy of all data we hold about you, request correction of inaccurate information, or request deletion of your account and associated data.

To exercise these rights, contact our support team via the channels listed at the end of this policy. We respond to data requests within 30 days where applicable law requires it. If we cannot delete data due to legal or regulatory obligations (e.g., tax-reporting requirements), we notify you of the reason and any alternative options.

Account Closure and Data Deletion

You may close your monton account at any time. Before closure, we process any outstanding withdrawal requests and return your remaining balance to your registered payment method. After closure, we retain minimal account data for tax and dispute-resolution purposes, but delete all contact details, payment information, and gaming records within 12 months.

If you believe we have misused your data, you may file a complaint with the applicable data-protection authority in your jurisdiction. We cooperate with regulatory investigations and respond to formal requests within required timeframes.

Security Practices on monton

We use industry-standard security measures to protect your data: TLS 1.2+ encryption for all data in transit, encrypted storage for sensitive information, and regular security audits. We restrict access to your data to authorized personnel only.

However, no security measure is absolute. We cannot guarantee that your data will never be compromised. If we discover a data breach affecting your account, we notify you via email within reasonable timeframes and provide guidance on protective steps you may take.

Our data protections
  • TLS 1.2+ encryption in transit and at rest
  • No sale of personal data to third parties
  • Regular security audits and vulnerability testing
Limitations
  • Payment processors may sit outside your jurisdiction
  • Tax data retained longer than other personal data
  • No guarantee against all breaches or data loss

Changes to Our monton Privacy Policy

We may update this privacy policy from time to time. When we make material changes, we notify you via email or in-app notification. Continued use of monton after changes take effect means you accept the updated policy. If you do not agree with changes, you may close your account and request withdrawal of your balance.

Contact Us About Privacy on monton

If you have questions about how we collect, use, or protect your data, or if you wish to exercise your rights (access, correction, deletion), contact our support team:

We respond to privacy requests within 30 days where applicable law requires it. For complex requests or where data spans multiple systems, we may require additional time and will notify you of any delays.

This privacy policy covers our data practices across all monton services: football betting (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and all payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). Our services are available only where local law permits.

Jurisdiction, compliance, and eligibility

Service availability

Our monton services are offered only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited by statute. Each user is solely responsible for determining whether our service is legal in their place of residence or access. We do not actively block any geography, but we state clearly that users in restricted jurisdictions use our platform at their own legal risk.

Regulatory frameworks vary widely across Southeast Asia and globally. Some jurisdictions license and regulate online sportsbooks and gaming platforms; others prohibit all forms of online wagering. A few jurisdictions permit wagering only through state-run betting pools or lottery operators. We monitor known restricted jurisdictions and may restrict account access if a user's payment source or IP address suggests residence in a prohibited territory. However, we rely primarily on user honesty during registration and identity verification.

Our compliance team reviews account activity for suspicious patterns, including VPN use, rapid jurisdiction-hopping, payment source mismatches, and unusual transaction timing. Accounts flagged for suspicious access may be frozen pending investigation. Funds in suspended accounts are safeguarded and returned to the original payment source once the review concludes. We do not forfeit user funds due to compliance holds unless a user is confirmed to have intentionally misrepresented their jurisdiction during signup.

Account eligibility

Account opening on monton requires submission of a valid national ID, passport, or driver's license. We verify the name, date of birth, and address on the submitted document against your registration details. During identity verification, you must consent to data processing under this privacy policy and acknowledge that you meet the legal age of majority in your jurisdiction.

We do not display a specific age (e.g., "") in our marketing or terms because age-of-majority varies by country. Instead, we require that users affirm they meet their own jurisdiction's legal age before proceeding. Users who falsify their age or identity during signup may have their account permanently closed and funds forfeited.

Account eligibility also requires a valid payment method (bank account, e-wallet, or prepaid card) registered in your own name. We do not accept third-party payments or payments from business accounts on personal services. Users who repeatedly deposit from different individuals' accounts may be flagged for suspicious activity and asked to clarify the payment source. After clarification, the account may be re-enabled or closed depending on the explanation provided.

Local-law responsibility

Users are responsible for verifying that access and use of monton complies with their own jurisdiction's law. We provide the platform and payment infrastructure, but we do not offer legal advice. If you reside in a jurisdiction where online gaming is restricted or prohibited, you assume all legal and financial liability for accessing our services and making deposits or withdrawals.

We recommend that users consult local legal counsel if they are uncertain about the legality of online sports betting and gaming in their territory. Some jurisdictions have recently liberalized gaming regulations or introduced licensing frameworks; others have proposed restrictions. Laws change frequently, and ignorance of local law is not a defence in any jurisdiction we are aware of.

If a user is prosecuted or fined by their own government for using our monton service, monton cannot reimburse legal fees, fines, or damages. Our service-availability disclaimer makes this clear in our terms of service. Users who proceed with account opening and gaming do so with full knowledge that legal consequences are their own responsibility.

Data and privacy scope

We collect the following personal data during account opening: full name, date of birth, national ID number or passport number, address, email, phone number, and payment-method details. This data is used for identity verification (KYC), fraud detection, tax reporting (where required by local law), and account recovery. We store encrypted versions of sensitive data (ID numbers, payment tokens) and do not retain unencrypted card numbers or banking credentials.

We do not sell personal data to third parties. We do share anonymized gaming and transaction statistics with licensed payment processors and, where applicable, with gaming regulators in jurisdictions where we operate. If a user requests account closure, we retain minimal data (name, ID number, final balance) for tax and legal-dispute purposes, but purge all contact details and payment information within 12 months of closure.

For full details on data collection, retention, and sharing, please review the sections above. Users who have questions about their personal data can contact our support team. We respond to data-subject requests (access, deletion, portability) within 30 days where applicable law requires it. Where no legal requirement exists, response times may vary depending on the complexity of the request.

Contact for legal inquiries

Users with legal questions about monton's compliance, our license status, our data practices, or our jurisdiction-restricted framing can contact our support team via email (support contact available in our footer). We respond to legal inquiries within 5 business days. For urgent compliance questions, we recommend marking your email "Legal – Urgent" to prioritise review.

We also maintain a separate compliance contact email for attorneys, regulators, and government agencies who need to verify our operational status, request transaction records, or submit formal inquiries. This contact is available through our legal notice page. Regulatory submissions and court orders are handled by our legal team and typically require 10 business days for a formal response.

If you believe monton has violated data-protection law in your jurisdiction, you may report the concern to your local data-protection authority, privacy commissioner, or equivalent regulatory body. You may also contact monton support to lodge a formal privacy complaint, which will be reviewed by our compliance team. We do not guarantee resolution, but we acknowledge all complaints in writing within 5 business days and investigate thoroughly.

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